Terms & conditions

Mystery Wheels is run by Ashish Kumar, an individual, independent collector and reseller, at Flat No. 7F, A Block, Jains Balaji Casa Waterside, Opp. Safilguda Lake Park, Malkajgiri, Hyderabad, Telangana 500047. These terms apply when you use this website or buy from us. By signing in or buying, you agree to them; if you don't, please don't use the site.

1. Who can buy

• You must be 18 or older, or use the site with the consent and supervision of a parent or guardian.
• You sign in with your Google account. Keep it secure; activity on your account is yours.
• Before joining a drop you give us a mobile number and an email address. Keep them correct: we use them for your orders, deliveries and any claim.

2. What we sell

• We sell mystery boxes. Each box contains exactly one authentic Hot Wheels die-cast car, in its original factory-sealed packaging.
• A drop can include different kinds of cars, such as Indian mainlines, fantasy models and premium variants. The drop page shows examples of the cars we stock.
• Your car is chosen by our system uniformly at random from the cars still available in that drop at the moment your payment is confirmed. Every available car has the same chance; nobody, including us, picks which car you get. We don't promise any particular model, variant or tier.
• The car is recorded in your Garage as soon as your payment is confirmed; opening the box on screen only reveals it.
• We are an independent secondary-market reseller. We are not an authorised distributor, partner or affiliate of Mattel, Inc. Hot Wheels and related names and logos are trademarks of Mattel, Inc.

3. How a drop works

• Each drop has a fixed number of boxes. When they are sold, the drop is over.
• You join a first-come, first-served queue. When it's your turn you get an offer held for 5 minutes. Keep the page open: if you leave, you keep your place but are skipped until you come back.
• If you don't pay within the offer, it ends. You can join the queue again, at the back.
• One box per person per drop.
• We may pause a drop; offers already made still run to completion.

4. Prices and payment

• The box price is shown on the drop page and at checkout, in Indian rupees. The amount shown at checkout is the full amount you pay for the box.
• Shipping is not included. You pay it separately when you ship your car: one flat shipping & packing fee for the drop, the same for every PIN code in India, shown before you pay.
• We may change prices for future drops. A change never affects an order you have already paid for.
• Payments are processed by Razorpay, a licensed payment gateway. We never see or store your card or bank details.
• We may cancel or refuse an order because of a stock error, a pricing error, suspected fraud, or a breach of these terms. If we cancel an order you have paid for before it leaves us, we refund everything you paid to your original payment method.

5. Shipping and delivery

• We ship within India only, by Delhivery. Where Delhivery doesn't deliver, we may ship by another courier.
• We hand your parcel to the courier within 2 working days of your shipping payment. Delivery times are not guaranteed.
• You are responsible for giving a complete and correct address and a reachable phone number.
• We are responsible for your parcel until it is delivered. If the courier loses it or it is never delivered, we refund what you paid (see section 6).
• If the parcel comes back to us because of the address or phone you gave, or because you were unreachable or refused it, we refund the box price only; the shipping fee is not refunded, because the courier trip was used.
• Unshipped cars stay in your Garage with no time limit; you can ship them whenever you like.

More detail: Shipping & delivery policy.

6. All sales are final

• Because every box is a random draw, all sales are final. You can't cancel a paid order, and we don't accept returns, exchanges or refunds because of the model you received, a duplicate, or personal preference.
• We refund only in these cases: we cancel your order before it leaves us; the parcel is lost or never delivered; the parcel comes back to us because of you (box price only); or the car arrives damaged and your claim is accepted.
• Damage in transit: report it within 48 hours of the delivery time recorded by the courier, to csashish1998@gmail.com, with your order number and a continuous, unedited unboxing video. The video must start with the sealed outer parcel and its shipping label clearly visible, then show the parcel being opened and the damage, in one uninterrupted take. Claims without such a video can't be accepted. If we accept your claim, we refund the box price and the shipping fee; you may keep the car. We don't offer replacements or store credit.
• Refunds go back to your original payment method. Details are in our Refunds & cancellation policy.
• Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

7. Fair use

Don't use bots, scripts or multiple accounts to get ahead in the queue or buy more than one box per drop. We may cancel and refund orders, or close accounts, that do.

8. Problems and payment disputes

If something goes wrong with an order, please contact us first: most issues are sorted out faster that way. If you raise a dispute or chargeback with your bank or Razorpay, we will share the order, delivery and claim records (including any unboxing video) with them.

9. Our liability

As far as the law allows, our total liability for any order is limited to the amount you paid for that order (box and shipping). We are not liable for indirect losses. Nothing here limits any liability that cannot be limited by law.

10. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, government action, or outages at our payment, courier or hosting partners. If such an event stops us from fulfilling a paid order, we refund it.

11. Your data

How we handle your personal information is explained in our Privacy policy.

12. Changes to these terms

We may update these terms; the date at the top shows the latest version. Changes apply to orders placed after the update, never to orders already paid for.

13. Complaints and grievance officer

Contact csashish1998@gmail.com or +91 73490 79716 (Mon–Sat, 10:00–18:00 IST). If you are not satisfied, write to our grievance officer, Ashish Kumar, at csashish1998@gmail.com. We acknowledge complaints within 48 hours and resolve them within one month. See Contact us.

14. Law and disputes

These terms are governed by the laws of India. Subject to your right as a consumer to approach the consumer commission where you live or work, courts in Hyderabad have jurisdiction.